The information we collect
When you lodge an enquiry with or submit an application to HERMA, we need to collect information about you in order to enable us to provide you with information, service your account or to complete any business transaction. When you ring us, we may record information that includes, but is not limited to, details such as your name, your contact details, your requirements and relevant company. We may not be able to provide correct information or products if you do not supply the information requested.
HERMA Web Site
Like most web sites, there is certain information we automatically track when you use the HERMA website, including the URL that you came from, the browser you are using and your IP address. This data is utilised to improve the services of HERMA and does not include any personally identifying information.
This policy does not apply to other websites which you access by using a link from our website. The content and privacy policies of other websites are the responsibilities of their owners.
How we use the information
The information that you provide will be collected and saved by us is used to assess your requirements and to enable HERMA to properly run the organisation and to enable the relevant information or product to be provided to you. It may also be used for other purposes which you would reasonably expect, for example, for marketing research, staff training, planning or for supply to third party service providers such as mailing houses that we may use to send you surface post material.
We do not sell, rent or trade your personal information to third parties for other marketing purposes. If at any point in time you would like your saved data to be deleted from our system, please contact us and we will arrange to have your records deleted from our database.
As a customer of HERMA's, you may occasionally receive email or other updates from us about new information, briefings or products or services being offered by HERMA along with regular newsletters. You may always unsubscribe and opt out from receiving these messages.
Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our users or suppliers; to protect the rights or properties of HERMA, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
Opting out of promotional information
HERMA works hard to provide our members and clients with the best possible service at all times. From time to time, we will send our members newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.
Our commitment to data security
All user details captured by HERMA are stored securely at all times and will never be provided to any unauthorised third parties.
Access to your information
If you wish to know what information we have gathered about you, you can request this information by contacting our privacy officer. We will endeavour to respond to your request within seven days. We may ask you to pay reasonable out of pocket expenses, such as photocopy costs, associated with satisfying your request.
How to contact us