Warranty information

All 2C products come with a 12 month warranty. If you have a warranty concern, your place of purchase is your first point of contact. Original proof of purchase is required.

The warranty covers defects in workmanship and materials, provided this product has been installed in a normal environment and maintained according to the written instructions. Herma warrants the product against loss of usefulness, discolouration or deterioration of optical quality within the warranty period as a result of manufacturing or material defects. This warranty applies only within Australia.

Please return your goods to the place of purchase for all warranty claims.


Any equipment replaced pursuant to the terms of this warranty shall be retained by Herma.

All costs related to de-installation and re-installation of the product covered by this warranty are not the responsibility of Herma Technologies. Herma will not be responsible for any consequential damages during or following installation procedures.

Herma is not responsible for any freight costs relating to repair or replacement. Equipment must be returned to Herma in suitable packing to prevent damage in transit. Herma will not accept any responsibility for damage to the equipment caused by inadequate or unsuitable packing, or for any damage howsoever caused whilst the goods are in transit.

Herma Technologies shall not be liable for any injury, loss or damage, direct or consequential, arising out of the use of, misuse of, or inability to use, the equipment.

This Warranty does not cover any product which has been subjected to misuse, abuse, neglect, accidental or intentional damage, improper voltage or any alteration which affects the reliability or performance of the equipment not attributable to faulty manufacture, parts or labour and without limiting the generality of the foregoing.

This Warranty does not cover any product where usage, adaptation or installation are not in accordance with our written installation and operating instructions.